Privacy Policy

Privacy Policy

Effective Date: February 17, 2025

Last Updated: December 15, 2025

United Medical Doctors and the practice of Dr. Chandra Spring-Robinson (“we,” “our,” or “us”) respect your privacy. This Privacy Policy explains what information we collect, how we use it, and when we may share it. This policy applies to visitors to our website and individuals who interact with our practice through phone, email, online forms, and text messaging.

Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, mailing address

  • Appointment and intake information: reason for visit, scheduling preferences, referring provider details, and other information you submit through forms

  • Communication information: messages you send to us by phone, email, website forms, or SMS

  • Technical information: IP address, device type, browser type, and website usage data collected through cookies or similar technologies

If you submit health-related information through our forms or communications, we treat it as private and use it only for the purposes described below.

How We Use Personal Information

We use personal information to:

  • Schedule appointments and provide requested services

  • Respond to inquiries and provide customer support

  • Communicate with you about your care, including appointment reminders and service-related messages

  • Coordinate administrative items such as forms, pre-operative instructions, and post-operative guidance

  • Improve our website, services, and patient experience

  • Comply with legal, regulatory, and professional obligations

How We Share Personal Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

  • With service providers that help us operate our business (for example, phone systems, scheduling tools, website hosting, or communication platforms), and only as needed to provide services on our behalf

  • With healthcare operations partners when required for care coordination, administrative processing, or permitted operational purposes

  • When required by law or to respond to lawful requests, subpoenas, court orders, or regulatory requirements

  • To protect rights and safety if needed to prevent fraud, security issues, or harm

SMS Text Messaging

If you opt in to receive SMS messages from us, we may send texts related to:

  • Appointment reminders, confirmations, and schedule changes

  • Clinic location information and visit instructions

  • Surgery scheduling logistics and administrative coordination

  • Pharmacy coordination and time-sensitive care-related updates

  • Post-operative reminders and recovery guidance (non-emergency)

Message frequency varies. Standard message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact our office at (858) 868-7109.

SMS consent is not shared with third parties or affiliates.

SMS is not used for emergency communication. If you have an urgent medical concern, call 911 or go to the nearest emergency room.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request to access, correct, or delete personal information we maintain about you, subject to legal and operational requirements. To make a request, contact us using the information below.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

United Medical Doctors
Attn: Dr. Chandra Spring-Robinson’s Office
4150 Regents Park Row, Suite 230
San Diego, CA 92037
Phone: (858) 868-7109
Email: info@socalendo.health